Return Policy

Return & Exchange Policy – AL RUHAA

At AL RUHAA, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we offer a simple and transparent return and exchange process in accordance with the policy outlined below.

Eligibility for Returns & Exchanges

Returns or exchanges are accepted under the following conditions:

  • The item must be unused, unworn, unwashed, and in original condition

  • Original tags, labels, and packaging must be intact

  • The request must be made within the allowed return timeframe

  • A valid reason for return or exchange must be provided

Items that do not meet these conditions may not be eligible for return or exchange.

Non-Returnable Items

Certain items may not be eligible for return or exchange due to hygiene or safety reasons, including but not limited to:

  • Opened or used perfumes

  • Items showing signs of wear, damage, or misuse

Return Shipping

  • Customers are responsible for return shipping charges

  • Returns should be sent through a traceable courier service

  • Delivery and shipping charges are non-refundable

Refund & Exchange Process

  • Once the returned item is received and inspected, eligible requests will be processed accordingly

  • Refunds (if applicable) will be handled as per our Refund Policy

  • Exchanges are subject to product availability

How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Our Support Team
    Reach out to us via WhatsApp or email with your order number and reason for return or exchange.

  2. Repack the Item
    Securely pack the product in its original packaging along with any required details.

  3. Ship the Package
    Send the return using a reliable courier service. Tracking details should be shared with our support team.

Return Address

Return address details will be shared by our support team once your return or exchange request is approved.

Need Help?

If you have any questions regarding returns or exchanges, feel free to contact us:

📧 Email: alruhaaa@gmail.com
📱 WhatsApp: 0339-1375859
🌐 Website: https://alruhaa.com/

Thank you for shopping with AL RUHAA.
We appreciate your trust and strive to provide a smooth and fair shopping experience.